Here you will find the needed remote support applications so your live agent can connect and assist you further. Please download the one appropriate for your operating system and/or platform.
Please follow these instructions to proceed.
1) Click the download button below and save the file to your desktop
2) Once downloaded you will need to open the file which was saved to your desktop. Double click the file to run it, and if prompted select Yes. (you may be prompted to allow network access, click Allow Access to proceed)
3) Now you will see a window that looks like this. Please take the Internet ID and password shown and provide this to your support specialist.
4) Await a response from your support agent as they connect.
Please speak to your support specialist should you require further assistance. You can also request an emailed link to these file by emailing us at firstname.lastname@example.org